Legal
Refund & Return Policy
What our OEM Quality Guarantee covers.
Wrong or defective parts
If we ship an incorrect part or a part with a manufacturing defect, notify us within 7 days of delivery with photos and your order number. We will replace the part on the next shipment or issue a full refund, at your choice.
Warranty
Parts carry the manufacturer's warranty where applicable. "OEM Quality Guaranteed" means every part is genuine OEM or certified aftermarket sourced from established Canadian suppliers — no grey-market or counterfeit parts.
Change of mind
Because parts are export orders sourced to demand, change-of-mind returns are not accepted once an order has shipped. Orders cancelled before sourcing/shipping receive a full refund.
Incorrect fitment
If a part doesn't fit because of inaccurate vehicle details provided by the buyer, return shipping and re-sourcing costs are the buyer's responsibility. If the error is ours, we cover all costs.
Refund method
Refunds are issued to the original payment method via Stripe within 5–10 business days of approval.
Start a return
Use our Request a Return form to submit your order number and reason — our support team is notified immediately and replies within one business day. Or email info@maplesafari.ca / WhatsApp for all claims.
